Our consumer law team structures, develops and implements tailored pre-emptive strategies in compliance with consumer protection law. We assist both Chilean and international clients from diverse industries devoted to the commercialisation of large-scale consumption goods and services, in the context of the consumer protection regulation.
We assist our clients with compliance, commercialisation, product warranty strategies, legal claims and complaint answering protocols, the development of advertising and promotion breaks. We also advise our clients on e-commerce and advertising, and actively participate in consumer’s rights protection litigation. Additionally, we have expertise in representing clients in the implementation of inspective visits and search order protocols.
Based on our clients’ needs, we have successfully developed recall campaigns in the context of the commercialisation of defective products that eventually could represent a risk to consumers.
We have considerable experience in product labelling and food processing, in sanitary and financial applicable regulation, large-scale consumption goods and services, and litigation and collective mediation procedures before the local regulator, the National Consumer Agency (SERNAC).